For authorized repairs, AWS pays your posted shop rate, as listed in your application. For instances where the repair cost will exceed the product value, AWS pays your posted diagnostic charge and the unit is returned to the supplier or AWS. Each authorized repair is preapproved for one hour at your posted shop rate. If additional time is required to complete a repair, the service center should contact AWS for approval first.
No we do not. All warranty repairs are in-shop only. Customers are responsible for any pickup or delivery charges if they are unable to bring in their units.
Parts are supplied by the manufacturer and stocked in our Grapevine, Texas facility with most parts being shipped out same day. This allows our service centers to not have to inventory additional parts, nor do they get stuck with obsolete parts down the road. The postive is that we can control the time frame for receiving parts. Over 85% of the functional parts are stocked by AWS which speeds up the process and parts should take no longer than 3-5 days depending on your location.
Yes, you can. Feel free to contact us for all of your import engine or product parts needs.